Construction and drilling equipment need to be tough, but even the best machines run into issues over time. I’ve been looking at Ditch Witch for a project, but I want to know how they handle repairs, parts orders, and general support. Has anyone had to contact Ditch Witch customer service for maintenance, warranty claims, or technical issues? Was it a smooth experience, or did it take multiple calls to get help?
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Had a job site delay because a hydraulic issue popped up on my trencher. Searched for Ditch Witch https://www.pissedconsumer.com/company/ditch-witch/customer-service.html to get in touch with support, and while I had to wait a bit, the tech rep knew exactly what was going on. They walked me through a quick fix, but for bigger issues, they recommended going through a dealer. Not the fastest response time, but their knowledge helped avoid a bigger headache.